COVID-19

As you will appreciate at this time, postal delays are happening.  We are continuing to trade as normal but some areas of the UK and the world are experiencing some quite lengthy delays in post.  Our postal workers are doing an amazing job in keeping working and enabling us to continue to deliver happy post.  Please be patient but if your delay is excessive then get in touch as inevitably some items may go astray.

Processing Time

The time we need to prepare an order for dispatch varies.  For details, see individual items.

Estimated delivery times

UK: 1-3 business days
Europe: 3-7 business days
United States: 5-15 business days

We will do our best to meet these delivery estimates, but cannot guarantee them.  Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.  We are not responsible for delays due to customs.

Returns & exchanges

We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery

We do not accept cancellations but please contact us if you have any problems with your order.

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

  • Custom or personalised orders

Conditions of return

​Buyers are responsible for return postage costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.